F.A.Q.
Frequently Asked Questions




 
 

  1. Where is PIERRE CHENXU Wondergel Exfoliating Gel* made?

  2. All PIERRE CHENXU HERBAL SKINCARE products (Wondergel Exfoliating Gel included) are researched, developed, and manufactured exclusively in PIERRE CHENXU HERBAL SKINCARE laboratories in Singapore. 

     
  3. Is PIERRE CHENXU Wondergel Exfoliating Gel herbal-based?

  4. All PIERRE CHENXU HERBAL SKINCARE products are herbal. 

     
  5. Is PIERRE CHENXU Wondergel Exfoliating Gel for male and female skin?

  6. Yes. It's suitable for both men and women. 

     
  7. What's the difference between PIERRE CHENXU Wondergel and gel cleansers of other makes?

  8. Every manufacturer can make gel cleansers, but only PIERRE CHENXU HERBAL SKINCARE can make this revolutionary Wondergel product that deep cleanses so easily, so effectively, so efficaciously and the list can go on. But you be the judge. It's best that way. Use it yourself and you'll join the happy millions to acknowledge the unique efficacies of PIERRE CHENXU Wondergel Exfoliating Gel.
     
  9. What if I'm not happy with the product?

  10. PIERRE CHENXU Wondergel comes with a FULL MONEY BACK GUARANTEE IF NOT COMPLETELY SATISFIED!!!

    Refund will either be by Check or by way of crediting to your Credit Card, and you'll be duly notified by email once credit is effected. See below for more details.

     
  11. Can I use PIERRE CHENXU Wondergel Exfoliating Gel everyday?

  12. Yes, but you don't have to. Three times a week will be sufficient to maintain a supple, silky complexion. You can alternate with your other daily cleansers for the other days. Refer to usage directions printed on back of tube. 

     
  13. Must I use another cleanser before or after using PIERRE CHENXU Wondergel Exfoliating Gel?

  14. No. If you use Wondergel on that occasion, it's only Wondergel and no other cleanser is necessary. Of course, if you use Wondergel, say, in the morning, you can use another cleanser in the evening routine. After using Wondergel, just follow-up with a toner. Refer to usage directions printed on back of tube. 

     
  15. How long must I massage PIERRE CHENXU Wondergel Exfoliating Gel on my face?

  16. Until you feel the tiny lumps coming off your skin surface -- usually within a minute. Refer to usage directions printed on back of tube. 

     
  17. Can I leave PIERRE CHENXU Wondergel Exfoliating Gel on my face for a couple of hours or overnight for enhanced exfoliation/cleansing effect?

  18. No, NEVER do this! Use as per usage directions printed on back of tube. 

     
  19. Does PIERRE CHENXU Wondergel Exfoliating Gel work with abrasive action on my skin?

  20. No, absolutely not. The unique formula works by gently dissolving waxes, dead cells, and debris on your skin, forming them into tiny lumps for easy removal. 

     
  21. Where else can I buy PIERRE CHENXU Wondergel Exfoliating Gel?

  22. Right now, it's only available through online ordering for consumers from all parts of the world. See below for ordering information.
     
  23. Can I be a distributor/stockist for PIERRE CHENXU Wondergel?

  24. Yes, we are open to proposals. If, after using the product, you decide to be one of our distributors/stockists yourself, just complete and submit the Area Distributors/Stockists Application Form, located at the Trade Enquiry page. For USA customers, you can join our Network Marketing Plan & enjoy tremandous returns.
     
  25. Is PIERRE CHENXU Wondergel Exfoliating Gel safe?

  26. It has been in the market since 1990. Millions have used it and its quality and efficacies have been widely endorsed by consumers at large. Moreover, we have obtained a Scientific Certificate of Analysis and Free Sale Certificate from our Health Ministry. 

     
  27. Does PIERRE CHENXU HERBAL SKINCARE manufacture other products?

  28. Yes, Wondergel Blackhead Remover is only one among our 80 over unique herbal products. We manufacture a wide range of herbal cleansers, toners, active masks, cold creams, active toners, anti-UV day creams, active night creams, special treatment range and even a professional salon range.
           * Formerly known as Wondergel Blackhead Remover




If you have difficulty logging in online to make your order entry, and if you prefer ordering via email, regular mail, or fax, then Click Here and email us without any subject and message. Within a minute or two, a text version form will be automatically transmitted to your email InBox for your completion.

FULL 30-DAY MONEY-BACK GUARANTEE if not completely satisfied!

If not completely satisfied with any Pierre Chenxu Herbal Skincare retail product, return the item(s) within 30 days from the date of receipt to receive a full refund (less the shipping & handling charges paid) within 14 days of receipt of your returned products. Refund will either be by Check or by way of crediting to your Credit Card, and you'll be duly notified by email once credit is effected. Full money-back guarantee applies only to RETAIL ORDERS, and NOT TRIAL KITS.

Note : Identical products from the same customer, whether from one order or from seperate orders, cannot be all returned used or opened. Only one piece that has been used (half full) or opened can be returned.

For USA customers, contact your distributor (seller) for the procedure for returning the unused portion for a refund.
Non-USA customers, please email us at sales@pierrechenxu.com for details on the refund.


ORDER THROUGH ANY OF THE 3 METHODS:
With flexible choice of payment mode by:
Major Credit Cards - Check - Money Order

   
1) On-line through our Web Page
2) By Email
3) By Fax
You will be given the option to pay by Credit Card online, or via email or fax, OR pay by Check/Money Order via regular mail. We guarantee that all customer personal information will not be divulged or sold to any third party. Credit card info will also not be stored in our database after a transaction, for customer security reasons.


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Home Page

FREE ONLINE Product Matching Service
Unique Features of Pierre Chenxu Wondergel
Comparing Pierre Chenxu Against Competing Products
F.A.Q. (Frequently Asked Questions)
Some Skin & Skin Care Knowledge
Trade Enquiry
Recipient of the 7th & 9th International Europe Award For Quality, Paris
Visitors' Beauty Questions and our Enlightening Answers
See Our Guestbook
Launch Discussion Board

If you experience repeated problems when finishing or submitting your order,
or experience any other navigational problems within our web site, please report to:

problem@pierrechenxu.com?

If you continue to have difficulty submitting your order on-line, you may send an
email without subject and without message to our autoresponder : 


orderform@pierrechenxu.com?

Within minutes, a text order form will be automatically sent to your IN mailbox.
Just copy the text order form and complete your order details and personal information
therein, and email back to:
sales@pierrechenxu.com

(not to orderform@pierrechenxu.com again)

 

Singapore
Nexphase International Pte Ltd
67 Ubi Crescent

#05-07 Techniques Centre
Singapore 408560
Tel:  (65) 6 747 9388
Fax: (65) 6 742 0878
Email :mailto:sales@pierrechenxu.com?Referrer=&NewPlan=&PromoMedia=&StarDisc%=25